Frequently asked questions

Oase is a marketplace for football shirts. You can bid on live auctions, buy shirts at a fixed price, and sell shirts from your own collection. Every listing is reviewed by our team before it goes live.

You can browse every listing without an account. To bid, buy, or sell you need an account with a verified phone number. This keeps the marketplace accountable and helps us prevent fraud.

Creating an account, browsing, and selling are all free. When you buy, a 7% service fee and shipping are added to the item price. See "What is included in the total price?" under Buying & payment for the full breakdown.

Place a bid on any live auction and we'll notify you if someone outbids you. When the timer runs out, the highest bidder wins and completes the purchase through our secure checkout.

Auctions on Oase have sniping protection. A bid placed in the final moments extends the countdown, so an auction only ends when the bidding actually stops. Everyone gets a fair chance to respond, and last-second sniping doesn't win shirts here.

Yes. A bid is a commitment to buy the shirt at that price if you win. Bid on shirts you actually want, at prices you're happy to pay. If you made a genuine mistake, contact us at hei@oase.ai as soon as possible.

You'll get a notification and a payment link. Once you've paid, the seller ships the shirt and you can follow every step (payment, shipping, delivery) on your purchases page.

Through secure checkout with our payment provider, Dintero, using Vipps, Klarna, or card. You only pay if you win an auction or buy a fixed-price item, never for bidding.

The total is the item price plus a 7% service fee and 79 kr shipping. The exact breakdown is shown on every listing before you bid or buy, so there are no surprises at checkout.

The service fee is what keeps the marketplace safe. It covers:

• Secure payments through our payment provider, Dintero
• User validation of every buyer and seller
• Jersey validation, where our team reviews every listing
• Platform operations

The shipping charge is forwarded to the seller, who ships your shirt through Posten.

Most shirts on Oase are sold between private individuals, and Norwegian consumer protections such as the right of withdrawal (angrerett) do not apply to private sales. Read the listing, condition score, and photos carefully before you bid or buy. When you buy from a business seller, standard consumer rights including the 14-day right of withdrawal apply.

Contact us at hei@oase.ai right away. Because the whole deal happens on Oase, we can see what happened on both sides and help resolve it. This is also why you should never move a deal off the platform.

Your purchases page shows a timeline for every order, from payment through shipping to delivery, so you always know where your shirt is.

Create a listing with photos, the shirt's details, and an honest condition score, then choose auction or fixed price. Our team reviews every listing before it goes live.

• Use daylight and a plain background.
• Shoot the front, back, and both sleeves.
• Close-ups of the crest, maker's logo, neck label, and wash tags. This is what buyers use to judge authenticity.
• Photograph every flaw.

No. Listing is free and there is no selling fee; the buyer pays the service fee. The shipping charge the buyer pays at checkout is forwarded to you to cover sending the shirt.

Once the buyer has paid, you ship the shirt through Posten. The 79 kr shipping charge the buyer paid at checkout is forwarded to you to cover it.

Your payout is released after the buyer has paid and the order is completed. You can follow the status of every sale from your seller dashboard.

Every listing is reviewed by our team before it goes live. We check the photos, labels, and details against what we know about the shirt, and we reject listings that don't meet our standards. Counterfeits are not allowed on Oase, full stop.

• Fan version (replica): the official shirt sold to supporters. Standard fit, durable fabric, usually stitched or printed details. This is what most people own, and it's 100% authentic.
• Player issue (authentic version): made to the same spec as the shirts players wear, with lighter fabric, an athletic cut, heat-pressed details, and tech like Nike Vaporknit or adidas HEAT.RDY. Produced in smaller numbers, so more collectible.
• Match issued: prepared for a specific player and match, with the correct name, number, and match details, but never worn on the pitch.
• Match worn: actually worn by the player in a match. The most valuable tier, and the one where provenance (photos, club certificates, source) matters most.
• Counterfeit (fake): an unauthorized copy. Not authentic at any price, and not allowed on Oase.

• Labels and codes: the neck label and wash tags should match the era and region, and the product code should return the right shirt when searched.
• Crest and details: fakes get the fine details wrong. Look for blurry embroidery, off colours, wrong fonts, and misplaced sponsor logos.
• Fabric and build: authentic shirts have consistent stitching and fabric that matches the line.
• The price: a rare shirt at a too-good-to-be-true price usually is.

• BNWT: brand new with tags. Never worn, tags still attached. A 10/10 on our condition scale.
• Nameset: the name and number printed on the back. "Official nameset" means the same printing the club or league used that season.
• Retro / reissue: a modern re-production of a classic design. Official and collectible, but not an original from the era.
• Deadstock: an older shirt that was never sold or worn. Original era, new condition.
• Provenance: the documented history of a match-worn or match-issued shirt: where it came from and how that can be proven.

Every shirt on Oase carries a condition score from 1 to 10, using the same scale across all listings:

10. 10/10: Brand new with tags
9. 9/10: Brand new, without tags
8. 8/10: Excellent condition, very lightly used
7. 7/10: Good condition
6. 6/10: Okay condition
5. 5/10: Usable condition
4. 4/10: Poor condition
3. 3/10: Very poor condition
2. 2/10: A patchwork quilt
1. 1/10: Is this really worth keeping?

Grade honestly and round down when in doubt. Check the print for cracks or peeling, the fabric for pulls, bobbling, and fading, and look for stains or repairs. Mention and photograph anything you find. Buyers pay more for a trustworthy 7/10 than for a suspicious 9/10.

• Turn it inside out to protect the print and badges.
• Wash cold (30° or lower) on a gentle cycle, or by hand for older shirts.
• Skip the fabric softener. It breaks down heat-pressed prints.
• Air dry flat, away from direct sunlight. Never tumble dry.
• Never iron directly on prints, badges, or sponsor logos. If you must iron, do it inside out on low heat and avoid the printed areas.

Cool, dry, and out of direct sunlight. UV fades colours faster than anything else. Fold shirts or use wide, padded hangers; thin wire hangers stretch the shoulders, especially on older shirts. For long-term storage, refold along different lines now and then so permanent creases don't set across the print.

Yes, it's a great way to display one. Use a frame with UV-protective glass and acid-free backing, and mount the shirt without stretching or pinning through the fabric. Hang it away from direct sunlight even with UV glass.

Cracked vinyl can't really be restored, but you can stop it getting worse: wash cold and inside out, never tumble dry, and never iron over the print. For valuable shirts with damaged printing, leave restoration to a specialist. A failed DIY repair hurts value more than honest wear.

• Keep payment and communication on the platform. If a deal moves to direct payment, we can't protect you, and that's exactly where scams happen.
• Check the listing's photos and condition score, and ask the seller questions before you bid.

If something looks off, whether it's a suspected fake, a misleading listing, or a user behaving badly, contact us at hei@oase.ai. We review every report and remove listings that don't meet our standards. You can also block users you don't want to deal with.

Email hei@oase.ai from the address linked to your account with the subject "Deletion request". You don't need to give a reason. See our privacy policy for details on what is deleted and what we must retain.

Email us at hei@oase.ai for questions, problems with an order, or anything this page didn't answer.